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Aspire Servicing Center, the loan servicing area for Aspire Resources Inc., is looking for a default resolution specialist to try to help customers reduce the negative impact of defaulted loans on their credit over time. The default resolution specialist helps customers set up agreements with lower monthly payments and no interest or fees. The position has a flexible hybrid work schedule with at least one in-office day per week required. Hours are 8 AM to 5 PM (Central time) Monday through Friday.
Aspire Resources Inc. is wholly owned by Iowa Student Loan Liquidity Corporation. We are all about success — students looking for funding, borrowers needing assistance repaying loans and consumers navigating the student loan landscape. That success starts with you.
As an employee at ISL:
- You will receive in-house training, mentoring and opportunities for advancement.
- You will be empowered to share your ideas and creativity.
- You will earn a competitive wage with excellent workplace benefits.
- You will enjoy a casual workplace with opportunities for fun and team-building.
Job Responsibilities
The qualified candidate will:
- Attempt to help defaulted customers by making outbound calls and answering inbound calls.
- Accurately update account notes during/after each communication.
- Effectively communicate with staff and customers.
- Comply with applicable state and federal laws.
- Exercise effective time management.
- Perform other duties as assigned.
Competencies
The qualified candidate will:
- Have a positive mental attitude.
- Be detail-oriented with good time management skills and strong work ethic.
- Have excellent telephone etiquette.
- Be proficient in general PC skills, including Windows-based programs and typing.
Qualifications
The qualified candidate must have:
- A minimum of a high school diploma or equivalent. Associate degree or higher preferred.
- Keyboarding of 30+ wpm.
- Excellent attendance and punctuality.
Physical Activities/Working Conditions
The position requires the employee to:
- Sit full time.
- Use office equipment including personal computer, keyboard and mouse.
- Frequently interact with others in person, over the phone, and via email and other devices.
To apply for this position, please complete the employment application (PDF) and send it with a cover letter and resume to recruitment@aspireresourcesinc.com
ISL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.
