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Aspire Servicing Center, the loan servicing area for Aspire Resources Inc., is looking for a customer service representative to provide exemplary customer service to private loan applicants. The customer service representative will underwrite private loan applications using established underwriting criteria.
Aspire Resources Inc. is wholly owned by Iowa Student Loan Liquidity Corporation. We are all about success — students looking for funding, borrowers needing assistance repaying loans and consumers navigating the student loan landscape. That success starts with you.
As an employee at ISL:
- You will receive in-house training, mentoring and opportunities for advancement.
- You will be empowered to share your ideas and creativity.
- You will earn a competitive wage with excellent workplace benefits.
- You will enjoy a casual workplace with opportunities for fun and team-building.
Job Responsibilities
The qualified candidate will:
- Inspect loan applications and supporting income documentation.
- Underwrite private loan applications.
- Analyze credit reports.
- Process applicant correspondence and respond to email requests.
- Take incoming telephone calls and make outgoing telephone calls to applicants.
- Assist applicants by troubleshooting online application issues.
- Process guarantor repurchase and onboarding/conversions of loans.
- Perform other duties as assigned.
Competencies
The qualified candidate will:
- Have outstanding oral and written communication skills.
- Be detail-oriented with the ability to work with minimal supervision.
- Be task-oriented and a dependable team player.
Qualifications
The qualified candidate must have:
- A minimum of a high school diploma or equivalent. Associate degree or higher preferred.
- One year of customer service experience preferred.
- Keyboarding of 30+ WPM.
- Proficiency in general PC skills, including Windows-based programs and typing.
Physical Activities/Working Conditions
The position requires the employee to:
- Sit frequently.
- Use office equipment including personal computer, keyboard and mouse.
- Frequently interact with others in person, over the phone and via email and other devices.
- Occasionally work variable hours, including expanded hours during the peak season July through September.
To apply for this position, please complete the employment application (PDF) and send it with a cover letter and resume to recruitment@aspireresourcesinc.com
Aspire Resources Inc. is an equal opportunity/affirmative action employer. As a certified contractor with the State of Minnesota, Aspire Resources Inc. complies with Minnesota Human Rights Act ยง363A and will take affirmative action to employ and advance in employment qualified people of color, Indigenous people, women and people with disabilities. All qualified applicants will receive consideration for employment without any regard to race, color, creed, religion, national origin, sex, disability, sexual orientation, gender identity, age, marital status, familial status, veteran status, status with regard to public assistance or any other characteristic protected by law.
